Refund policy

Art Materials will replace any goods that arrive at their destination faulty or damaged. To return any item for any reason the customer must arrange for return postage. Art Materials will refund the cost of normal post for any return where Art Materials was at fault.

Art Materials will replace any undamaged item within 7 days of purchase as long as the purchased is returned in its original condition including its packaging. Delivery and handling charges on returns are not refunded for incorrect choice, and are to be returned to the store at the customer's cost and risk.

In order to process your return of goods, please be sure to include the following information:

* The order number
* The reason for the return
* Your day time phone number

Address :
Art Materials
85 Silverdale road
Eaglemont Vic 3084
Australia

A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned.